FAQ's

Q: Are all Rusoworld products authentic and branded?
A: Yes, we guarantee authenticity for every product. All items are sourced directly from brand partners and authorized distributors.

Q: Where do you deliver in India?
A: We deliver to all serviceable pin codes across India. Please use our ‘Pin Code Checker’ at checkout to confirm your address.

Q: How long does delivery take?
A: Standard delivery takes 3–7 business days. Express options are available for select locations.

Q: Do you offer international shipping?
A: Currently, we ship only within India. For export inquiries, please contact our support team.

Q: What payment methods are accepted?
A: We accept all major cards, UPI, net banking, and top digital wallets.

Q: How can I track my order?
A: You will receive an order tracking link by email/SMS once your package is shipped.

Q: Can I return or exchange an item?
A: Yes, we have a 7-day return and exchange policy. Please visit our Returns page for details.

Q: How do I contact support?
A: Reach us at rusohub.store@gmail.com or call +91-9860670015/8880708887, Monday–Saturday, 10 AM–7 PM.